ea44 Privacy Policy
At ea44, the privacy of every player on our Bangladesh platform is treated as a fundamental responsibility. This Privacy Policy explains in plain, formal terms exactly what personal data we collect, why we collect it, how it is used, how long we keep it, and the rights you hold over your own information. We encourage you to read this document in full before creating an account.
Summary: ea44 collects only the personal data it genuinely needs to operate a safe, fair, and legally compliant online casino and sports betting service for players in Bangladesh. We do not sell your personal data to third parties. We use industry-standard security measures to protect everything you share with us. Your rights over your own data are clearly set out in Section 10 of this document.
1Who We Are
ea44 (referred to in this Policy as "ea44", "we", "our", or "us") is an online casino and sports betting platform operated at ea44.io and built specifically for adult players in Bangladesh. When we refer to "you" or "your", we mean any person who visits the ea44 website, creates a player account, places a bet, plays a casino game, contacts our support team, or otherwise interacts with any part of the ea44 Platform.
As the operator of the Platform, ea44 is the data controller in respect of all personal data collected through and in connection with the ea44 service. This means we determine the purposes for which your personal data is processed and the means by which that processing takes place.
For all privacy-related enquiries, please contact our dedicated support team via live chat on the Platform or by writing to [email protected] (plain text — not a clickable link).
2Scope of This Policy
This Privacy Policy applies to all personal data processed by ea44 in connection with:
- Your use of the ea44 website at ea44.io and any mobile-optimised version thereof;
- The creation, management, and closure of your player Account;
- All betting and gaming activity conducted through your Account;
- Deposits, withdrawals, and all payment transactions processed via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or any other accepted payment method;
- Communications between you and the ea44 support team via live chat or email;
- Your participation in promotions, bonuses, tournaments, or loyalty programmes offered by ea44;
- Your compliance with the Know Your Customer (KYC) and age-verification procedures required under ea44's Terms and Conditions.
This Policy does not apply to third-party websites or services that may be linked to or from the ea44 Platform. ea44 is not responsible for the privacy practices of any third-party operator, game studio, or payment provider, and we encourage you to review the privacy policies of those parties independently.
3Data We Collect
ea44 collects the following categories of personal data in the course of operating the Platform. We only collect what is genuinely necessary for one or more of the purposes described in Section 5 of this Policy.
3.1 Registration & Identity Data
- Full legal name as it appears on your government-issued identification document
- Date of birth (required to verify that you are 21 years of age or older)
- Bangladesh mobile number (used as the primary Account identifier and for MFS deposits)
- Email address (used for Account communications and formal complaint correspondence)
- Username and encrypted password
- Residential address within Bangladesh (city, district, postal code)
3.2 Identity Verification (KYC) Documents
- National Identity Card (NID) number and a scanned copy or photograph of the card
- Passport photograph page (where NID is unavailable or insufficient)
- Bangladesh driving licence (as an alternative identity document)
- Utility bill, bank statement, or similar document dated within the past three (3) months as proof of current address
- Screenshot or confirmation of the MFS account (bKash, Nagad, Rocket, or Upay) used for deposits, to confirm ownership of the payment method
3.3 Financial & Transaction Data
- Deposit and withdrawal amounts, dates, and transaction reference numbers
- Mobile wallet identifiers (bKash/Nagad/Rocket/Upay account numbers) associated with your Account
- Payment card details where card-based transactions are used (stored in tokenised form only — ea44 does not store raw card numbers)
- Account balance and transaction history
- Bonus credit history, wagering fulfilment records, and promotion participation data
3.4 Gaming & Betting Activity Data
- All bets placed, games played, sports markets accessed, and outcomes of all gaming/betting sessions
- Game session timestamps, duration, and stake amounts
- Responsible gaming tool usage (deposit limits set, cooling-off periods activated, self-exclusion requests)
- RTP and return history across game categories
3.5 Technical & Device Data
- IP address at the time of registration, login, and each session
- Device type, operating system, browser type and version
- Geolocation data (city/country-level, derived from IP address)
- Session identifiers, cookies, and local storage tokens (see Section 7)
- Pages visited within the Platform, click paths, and navigation patterns
3.6 Communications Data
- Live chat transcripts between you and the ea44 support team
- Email correspondence relating to your Account, KYC, complaints, or general enquiries
- Records of any responsible gaming tool requests or self-exclusion communications
4How We Collect Your Data
ea44 collects personal data through the following channels:
4.1 Directly From You
The majority of data ea44 holds about you is provided directly by you during the Account registration process, during the KYC verification procedure, when you make a deposit or withdrawal, when you contact our support team, or when you respond to a promotion or bonus offer.
4.2 Automatically Through Platform Use
When you access and use the ea44 Platform, our systems automatically record technical and usage data including your IP address, device information, session timestamps, and in-Platform navigation behaviour. This data is collected through server logs, cookies, and similar tracking technologies (see Section 7).
4.3 From Payment Providers
When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the relevant payment provider shares transaction confirmation data with ea44 to allow us to credit or debit your Account accurately. ea44 receives only the data necessary to reconcile the transaction — we do not receive your full payment credentials from these providers.
4.4 From Identity Verification Services
ea44 may use third-party identity verification and fraud-detection services to assist in validating the documents you submit during KYC. These services process your document data on ea44's behalf and under ea44's instructions, and are bound by strict confidentiality and data processing obligations.
5Purposes & Legal Basis for Processing
The table below sets out the primary purposes for which ea44 processes your personal data, together with a brief description of each purpose.
| Purpose | Data Categories Used | Basis |
|---|---|---|
| Account Registration & Management | Registration & Identity Data | Contractual necessity |
| Age & Identity Verification (KYC) | KYC Documents, Registration Data | Legal obligation; contractual necessity |
| Processing Deposits & Withdrawals | Financial & Transaction Data | Contractual necessity |
| Fraud Prevention & Security Monitoring | Technical Data, Transaction Data, Gaming Activity | Legitimate interest; legal obligation |
| Responsible Gaming Compliance | Gaming Activity Data, Communications Data | Legal obligation; legitimate interest |
| Customer Support | Communications Data, Account Data | Contractual necessity |
| Platform Analytics & Improvement | Technical & Device Data | Legitimate interest |
| Bonus & Promotion Administration | Registration Data, Transaction Data, Gaming Activity | Contractual necessity; legitimate interest |
| Legal Compliance & Record-Keeping | All categories where required | Legal obligation |
Marketing Communications: Where ea44 wishes to send you promotional communications about new games, bonuses, or seasonal offers (such as those tied to Eid, Pohela Boishakh, or BPL cricket season), we will only do so where you have given your express consent at registration or within your Account settings. You may withdraw consent at any time by updating your communication preferences in your Account dashboard or by contacting support via live chat. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
6Sharing Your Data
ea44 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We share your personal data only in the limited circumstances described below, and only to the extent strictly necessary for the relevant purpose.
6.1 Payment Service Providers
To process your deposits and withdrawals, ea44 shares the minimum necessary transaction data with your chosen payment provider (bKash, Nagad, Rocket, Upay, Visa, or Mastercard). Each of these providers operates under its own privacy policy and applicable financial services regulations in Bangladesh or internationally.
6.2 Identity Verification & KYC Partners
ea44 may engage authorised third-party KYC and identity verification service providers to assist in validating the documents you submit. These providers act strictly as data processors on ea44's behalf and are prohibited from using your data for any purpose other than completing the verification service requested by ea44.
6.3 Game Content Providers
Casino game content on the ea44 Platform is provided under licence from studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session-level data (such as session identifiers and game outcomes) necessary for game integrity, RTP verification, and technical support. They do not receive your name, contact details, or financial information.
6.4 IT Infrastructure & Security Services
ea44 uses trusted technology infrastructure partners (including server hosting, content delivery, and cybersecurity service providers) who may process personal data on our behalf in the course of delivering their services. All such partners are bound by data processing agreements that restrict their use of your data to the purposes for which it was shared.
6.5 Legal & Regulatory Disclosures
ea44 may disclose personal data where required to do so by applicable law, court order, government authority, or regulatory body. Such disclosures will be made only to the extent legally required and, where permissible, ea44 will notify you of any such disclosure.
International Transfers: Some of ea44's technology and KYC service partners may operate servers located outside Bangladesh. Where your personal data is transferred internationally, ea44 takes reasonable steps to ensure appropriate safeguards are in place, including contractual data protection clauses, to ensure your data is afforded a level of protection comparable to that applied within Bangladesh.
7Cookies & Tracking Technologies
ea44 uses cookies and similar tracking technologies to ensure the Platform functions correctly, to maintain your session security, and to analyse how players navigate and use the site so we can continue to improve the experience.
7.1 Types of Cookies Used
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Maintaining your login session, security tokens, and Platform functionality | Session / up to 24 hours |
| Functional | Remembering your preferences (language, display settings, game history) | Up to 30 days |
| Analytics | Understanding page usage, navigation paths, and feature engagement to improve the Platform | Up to 13 months |
| Fraud Prevention | Detecting suspicious login behaviour, bot activity, and account takeover attempts | Up to 12 months |
7.2 Managing Cookies
Strictly necessary cookies cannot be disabled, as they are essential to the security and operation of your player session. You may manage functional and analytics cookies through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of the ea44 Platform. Consult your browser's help documentation for instructions on how to manage cookie preferences on your specific device and browser.
8Data Retention
ea44 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Registration Data | Duration of active Account + 5 years after closure | Legal compliance; fraud prevention; dispute resolution |
| KYC Documents | 5 years from Account closure or last transaction | Anti-money laundering and identity fraud obligations |
| Transaction & Financial Records | 7 years from transaction date | Financial record-keeping obligations |
| Gaming & Betting Activity | 5 years from the date of the activity | Responsible gaming compliance; dispute resolution |
| Support Communications | 3 years from the date of communication | Quality assurance; complaint investigation |
| Technical & Device Data | 13 months from collection | Security monitoring; Platform analytics |
Upon expiry of the applicable retention period, ea44 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Where anonymised data is retained for statistical or analytical purposes, it will no longer constitute personal data and will not be subject to this Privacy Policy.
9Data Security
ea44 takes the security of your personal data seriously and employs a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- 256-bit SSL/TLS encryption applied to all data transmitted between your device and the ea44 Platform
- Encrypted storage of all sensitive personal data, including KYC documents and payment information, on secured servers
- Payment card tokenisation — raw card numbers are never stored; only secure payment tokens provided by the card processing network are retained
- Access controls limiting internal access to personal data on a strict need-to-know basis, with role-based authentication for all staff
- Continuous security monitoring including intrusion detection systems and automated alerts for unusual account access patterns
- Regular security assessments of the Platform infrastructure and third-party integrations
While ea44 applies stringent security measures, no internet-based platform can guarantee absolute security. If you suspect that your Account has been accessed without your authorisation, you must contact our support team via live chat immediately. You should also ensure that you use a strong, unique password for your ea44 Account and never share your login credentials with any other person.
10Your Rights
As a data subject, you hold the following rights in relation to your personal data held by ea44. To exercise any of these rights, please contact our support team via live chat or by writing to [email protected]. We will respond to all valid requests within a reasonable period and, in any case, within 30 days of receipt.
10.1 Right of Access
You have the right to request a copy of the personal data that ea44 holds about you, together with information about the purposes for which it is processed, the categories of data held, and the recipients to whom it has been or will be disclosed.
10.2 Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update certain Account details (such as your email address) directly from within your Account settings; for other corrections, please contact the support team.
10.3 Right to Erasure
In certain circumstances, you have the right to request that ea44 delete your personal data. This right is subject to limitations where ea44 is required to retain your data by law (for example, to meet anti-money laundering, fraud prevention, or financial record-keeping obligations). Where deletion is not possible in full, ea44 will explain which data must be retained and why.
10.4 Right to Restrict Processing
You may request that ea44 restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data we hold, or where you have objected to processing based on legitimate interest and we are considering whether our grounds override your interests.
10.5 Right to Data Portability
Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another controller where technically feasible.
10.6 Right to Object
You have the right to object to the processing of your personal data where that processing is based on ea44's legitimate interests. If you object, ea44 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for the establishment, exercise, or defence of legal claims.
10.7 Right to Withdraw Consent
Where processing is based on your consent (for example, for receiving marketing communications), you may withdraw that consent at any time through your Account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
How to Submit a Request: All data subject requests should be submitted via live chat on the ea44 Platform or by email to [email protected]. To protect your privacy and prevent unauthorised access to your data, ea44 may request that you verify your identity before processing any request. ea44 does not charge a fee for the handling of data subject requests submitted in good faith.
11Children & Minors
The ea44 Platform is strictly intended for adults aged 21 years and above. ea44 does not knowingly collect or process personal data belonging to any person under the age of 21. If ea44 becomes aware that personal data has been collected from a person under the age of 21 — whether through registration, payment, or any other means — that Account will be immediately suspended, any balance will be placed on hold pending investigation, and the associated personal data will be securely deleted to the extent permitted by applicable legal obligations.
21+ Only. If you have reason to believe that a minor has registered an Account on the ea44 Platform or is using your Account, please contact our support team immediately via live chat so that we can take appropriate action without delay. ea44 takes underage gambling extremely seriously and enforces a zero-tolerance policy.
12Third-Party Links
The ea44 Platform may, from time to time, contain references to or display the branding of third-party payment providers, game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), and other service partners. These references do not constitute clickable external links within the meaning of this Privacy Policy.
ea44 is not responsible for the content, privacy practices, data collection methods, or security standards of any third-party website or service. If you choose to access any third-party platform independently (for example, by navigating directly to a payment provider's website), your use of that platform is entirely at your own risk and subject to that third party's own privacy policy. ea44 recommends that you review the privacy policies of any third party with whom you interact in connection with your use of the ea44 Platform.
13Changes to This Policy
ea44 reserves the right to update, revise, or replace this Privacy Policy at any time. All changes will be reflected in the updated version of this document published at ea44.io/privacy-policy, with the "Last Updated" date revised accordingly. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — ea44 will notify you via an in-Account notification or by email to your registered address with not less than 7 days' advance notice where reasonably practicable.
Your continued use of the ea44 Platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree with any change to this Policy, you should cease using the Platform and may request Account closure in accordance with ea44's Terms and Conditions.
We recommend that all Players review this Privacy Policy periodically to remain aware of how ea44 is protecting and processing their personal information. The current version of this Policy is always accessible at ea44.io/privacy-policy.
14Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ea44 processes your personal data, please get in touch through one of the following channels:
- Live Chat: Available 24 hours a day, 7 days a week, directly on the ea44 Platform. Average response time under 90 seconds. This is the fastest channel for all privacy-related queries.
- Email: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in your subject line. We aim to respond to all email enquiries within 48 hours.
- Operating Hours: Bangladesh Standard Time (BST, UTC+6), 24 hours a day, 7 days a week.
This Privacy Policy was last reviewed and updated on 1 January 2026. ea44 recommends that all Players review this document periodically to remain informed about how their personal data is protected.
Your Data, Our Commitment
How ea44 Protects Your Privacy
Privacy at ea44 is not a checkbox — it is a core part of how we build and operate our platform for players across Bangladesh.
Every piece of data transmitted between your device and the ea44 Platform is protected by 256-bit SSL/TLS encryption — the same standard used by leading international banks. Your personal and financial data is never exposed in transit.
ea44 applies rigorous Know Your Customer procedures to confirm the identity and age of every player. This protects you against identity fraud and ensures that only verified adults aged 21 and above can access real-money gaming on the Platform.
ea44 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes — ever. Your information is shared only with the carefully vetted partners strictly necessary to deliver our service to you.
Raw card numbers and full MFS wallet credentials are never stored on ea44 servers. Payment information is handled exclusively through secure tokenisation protocols provided by our certified payment partners, including bKash, Nagad, Visa, and Mastercard.
You hold clear, enforceable rights over your personal data at ea44 — including the right to access, correct, restrict, or request deletion of your information. Submit any data rights request via live chat and receive a response within 30 days.
ea44 does not hold your data indefinitely. Every category of personal data has a clearly defined maximum retention period after which it is securely deleted or fully anonymised. We keep only what is legally required and nothing more.
Ready to Play at ea44?
Now that you have read our Privacy Policy, explore everything ea44 has to offer — from live cricket betting and Fortune Ox to hundreds of slots and a world-class live casino, all available with instant bKash and Nagad deposits.